Eskom smart prepaid dissever meters programme

Background

Eskom in the Gauteng Province has embarked on an electricity network infrastructure upgrade programme. The primary objective of this initiative is to improve the service rendered to our customers through ensuring the reliability of supply and empowering them to command and manage their own consumption. Eskom is currently rolling out Smart Prepaid Meters in Sandton and Midrand specifically targeting residential customers. The smart prepaid dissever meters will be provided at no cost to customers.

The roll out of the program will begin with a consultation procedure with all stakeholders and members of the community. These engagements will be conducted through diverse means such as meetings with the community leadership and community/ public addresses. The consultation may range from door to door campaign where customers volition exist educated on i on ane footing with the individual household possessor, education campaigns, Client Sensation Forums to cake/ward meetings with the aim of explaining the benefits of the prepaid split metering, Complimentary Basic Electricity (FBE), Inclining Block Tariff (IBT), Energy Efficiency and other useful information.

What is a smart prepaid meter?

A smart meter is an avant-garde type of digital electricity meter that records when, and how much, electricity is consumed and deducts from the amount consumed from a prepaid balance loaded by the customer.

• Smart prepayment split up metering solution is fabricated up of the meter and the Customer Interface Unit of measurement (CIU).

• The meter and CIU communicate with each other remotely enabling the CIU to brandish exactly what your electricity credit residuum is.

• The smart meter allows you to view near real-time electricity usage over fourth dimension and helps you manage your consumption

• Smart prepaid meters are capable of two-mode communication betwixt the meter and Eskom. This enables Eskom to read information off the meter, find power outages and meter tampering and to send information to the meter such equally programming updates

• Automated instructions are also sent to the meter to interrupt the power supply when your prepaid account residue reaches zero, and to reconnect supply once y'all have loaded credit.

What are the Benefits of Smart Prepaid Meters?

i. Cost saving – Customers will be able to monitor and have control over their consumption and use their electricity more efficiently and sparingly

2. Improved customer service – Queries relating to electricity billing will be eliminated and real time outage detection will enable Eskom to answer faster to faults in the field

iii. Reduced theft and fraud – as smart meters have anti-tampering engineering science and tamper alarms which are linked to the Eskom system to report malfunctions and notice meter bypassing

iv. Proactive client Notification – sms and email reminders to notify customers when they are running out of credit and demand to top upwards will be sent

5. Other benefits include: Improved safety, reliable and stable electricity supply, less power outages and load shedding events

What is a client interface unit (CIU)?

It is a device used past the customer to enter or dial in the token as well as to display the remaining credit and other meter details. It has a cherry-red indicator/light that flashes faster when the customer is consuming more energy and flashes slower when the consumption is lower.

How to buy and load prepaid electricity
  1. Become an Eskom meter carte du jour
  2. Buy a voucher
  3. Enter the voucher number into the Customer Interface Unit of measurement (CIU)
  4. Customer Interface Unit is credited
  5. You've got ability

Employ the meter number on your card or receipt to purchase your prepaid electricity. Purchase from an Eskom appointed/accredited legal vendor. Prepaid tokens are also available at leading supermarkets, banks, or yous can apply the internet alternatively your cellular phone to get electricity through online vendors or your banking concern. Your receipt volition show how much electricity you lot take bought.

Once you have bought your electricity token, punch the token number into your CIU at home to load the electricity units into your meter. The CIU volition testify you on the window display how much electricity yous have loaded. The CIU will also show you how much electricity you have left. The flashing lite will flash faster the more electricity yous utilise.

Buy only legal prepaid electricity tokens:

It is important to only buy your electricity from legal vendors. A legal vendor will sell you the correct corporeality of electricity you paid for and will take a vendor identification sticker or sign on their premises.

A vendor is not immune to charge you a fee for buying prepaid electricity.

Enquiries

Ofttimes Asked Questions

Click hither for specific Questions and Answers virtually Smart Prepaid Metering: Sandton and Midrand

Eskom will own the meter and the customer interface unit of measurement (CIU)

Eskom volition be installing the new prepaid meters at no toll to the customers.

Through a range of dissimilar vending point including banks, retail shops, smart phones, internet and ATMS.

For all your energy efficiency tips, log on to: https://www.eskom.co.za/eas/?page_id=644

The new smart prepaid meters are expected to reduce energy theft dramatically through congenital-in smart features like tampering detection. The smart prepaid meters have very sensitive tamper alarms and communicate irregularities directly to Eskom's revenue protection unit.

Smart prepaid meters are expected to make illegal connection detection easier. Illegal connections will exist removed and Eskom has established a revenue protection unit to reply to illegal connections and enforce penalties accordingly.

Implementation Procedure

Steps of the implementation procedure?

i. Customers will be informed of the coil out of the Smart Prepaid Meters Programme.

2. Meter audits volition be conducted at households in Sandton and Midrand.

3. Installation of the smart  prepaid split meters will commence in March 2022.

4. Conversion dates will be communicated to the customers

5. Remote Conversion will exist done and thereafter customer will be able to purchase prepaid electricity

When will installation get-go?

Installation of the prepaid smart meters will start from 1 March 2022.

Can I choose the date and time of the installation?

No, the installation date has been scheduled according to the rollout plan. Eskom will contact each customer closer to the time of their installation.

Smart Prepayment Metering Projection Phases and Timelines

The project is divided into phases:

Phase 1A – 10 000 Smart Prepaid Meters to be installed in Midrand and Sandton

o Customers volition be notified about the installation in the area and Customer Interface Unit (CIU) will be handed out. The CIU can exist plugged in a convenient location in the house.

o This phase is predictable to be completed past 31 May 2022.

Stage 1B – Converting of customers to prepaid

o This phase will start in June 2022.